Melanie Sweater - ECRU

SHIPPING AND DELIVERY

willows is committed to processing orders promptly and we do our best to ship orders in the U.S within 2-3 business days after an order is placed.
The holiday season might delay this process as we receive a higher volume of orders. Unfortunately, at this time, we are unable to combine customer orders. All U.S orders over $125 receive free shipping, and any U.S order under $125 pays a $7.00 non-refundable shipping fee.

We ship all packages via USPS or UPS depending on where you are located in the U.S. You will be sent a tracking number corresponding with the type of delivery service. If you have questions about how your package will be shipped, please contact us.

ORDERS TO CANADA

Orders to Canada take 1-3 business days to process and take anywhere from 7-15 business days to deliver after being processed. 
Orders shipped to Canada pay a $20 shipping fee that is nonrefundable for any order amount. Orders shipped to Canada will be sent via USPS, UPS, or DHL, depending on where you live. 

Please contact us at info@willowsclothing.com if you have any questions or concerns. 

CANCELING AN ORDER

Placed an order and changed your mind? Happens to all of us! If you would like to cancel your order, please call our online support within 24 hours of placing your order. If you have already received an email with your tracking number, we will not be able to cancel your order. 

LOST PACKAGES

Your tracking number says that your package has been delivered but you still haven't received your order? That's the worst! We're so sorry! Let's sort it all out. 

Follow these steps: 

1

Wait at least two full business days after your tracking number says "delivered." There's a good chance it will show up. (Our fingers are crossed for you!)

2

If it has been three or more business days, file a claim with United States Postal Service.
(All you'll need is the tracking number; have it handy!)

3

Once your claim has been filed, follow the instructions provided by USPS.
(They will notify your local post office and search for your package.)

4

If your package isn't delivered in an allotted period provided by the USPS, it will be considered officially lost. If this happens, contact us at info@willowsclothing.com with your first and last name, order number, and a picture or copy of the email from USPS. 

We will be in touch!