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Returns & Exchanges



If an item online is out of stock, please give the store a call at 360-993-1318 to see if we still have any available in-store! 



Our holiday return policy is November 1st, 2023 - January 31st, 2024

Any orders placed from November 1st, 2023 to December 30th, 2023 can be returned up until January 31st, 2024. All orders placed on December 31 and on will follow our normal return policy. 



Unwashed, unworn, and unused merchandise must be returned within 30 days of the delivery date. Customers are responsible for return shipping charges and all shipping charges are non-returnable. Please place the packing slip back into your return package. If the packing slip is lost, on a piece of paper include your first and last name, phone number, and order number. 
Returns must be made to willows-returns: 229 E Reserve St, Unit 105, Vancouver, WA 98661
Items smelling of perfume or smoke, marked with makeup, showing signs of wear or animal hair will not be accepted for returns. Bodysuits that are missing the liners will not be accepted for refunds unless otherwise noted.
Shoes must be returned in the original box. The shoe box cannot be used as packaging and must be unaltered with no labels or packaging tape on the box.
Items "On Sale" or part of a "BOGO" deal are final sales and are not able to be returned.
Customers are encouraged to use a trackable service when mailing returns back to us. We are not responsible for lost packages. Please contact USPS to file a claim if your package is lost, or follow the steps here.
Perfumes, candles, lotions, promotional items, gift cards, etc. are final sale items. All of our surprise and promotional boxes are final sale. 
Receiving your Refund
Once we receive your package, your returns will take 2-3 business days to be processed. After they have been inspected and approved, the refund will be issued back to your original method of payment. Please allow 5-10 business days in order for you to receive your refund amount.
At this time, we do not offer exchanges online. Customers are encouraged to purchase the correct size/color and process their return for the incorrect size/color separately. 
                **Reach out to customer service if you have any questions!!** 



Damaged items must be reported to us within 5 days of receiving the item or the return will not be accepted. If the item was purchased in-store or online, you can bring the item back to the store for a full refund or exchange it with proof of purchase. If you are unable to return to the store, please take pictures of the damaged item and email the pictures along with your name, phone number, and your order number or a picture of your receipt to We will contact you shortly after that with further instructions. 



We double-check every order before it goes out the door, but mistakes happen! If you receive the wrong item or are missing an item, let us know by email along with your order number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item as soon as possible so that we can ship you the correct item.



Say it ain’t so! If a purchase turns out to be anything less than true love within 30 days of purchase, we will gladly give a full refund, exchange, or store credit as long as you have your original receipt/packing slip and/or your emailed order confirmation. Items must be in their original unworn and unwashed condition with the original tags attached. All sale items are final and are not eligible for return.