If an item online is out of stock, please give the store a call at 360-993-1318 to see if we still have any available in store! 


  • Shipping costs are non-returnable

  • Customers have 30 days from the day their package is delivered to make a return.

  • Customer is responsible for return charges.

  • Please send returns to: willows-returns: 229 E Reserve St. Unit 105 Vancouver, WA 98661

  • Place the packing slip in the return package, and if you lost that, please place a note in the package with your first and last name, order#, phone# and why you are returning it. 

  • Refunds are issued back to original method of payment.

  • Returns must be received unwashed, unworn, and in new condition. Tags must be attached.

  • Items returned stained or scented will be sent back to you and not accepted for a return.

  • Refunds are processed within 3 business days of receiving the item.

  • Please allow up to 10 business days after your return has been processed to see return in your bank account as it varies depending on financial institution.

  • Shoes must be unworn and returned in original box. If box has shipping label or tape on it, the shoes will not be accepted for return. We recommend trying shoes on carpeted area so no scuffs are made on bottom of shoes. If they have scuffs, they will not be accepted for return.

  • Any item with a "willows" patch or logo may not be returned and discount codes can not be applied. All proceeds will go to the Giving Closet.

  • Gift cards cannot be returned.

  • Fragrances are FINAL SALE


  • Beverages and food items are FINAL SALE

  • Promo items are FINAL SALE

  • All surprise or curated boxes are FINAL SALE

  • When returning something to us, we recommend using a trackable shipping service or buying insurance to ensure we receive your item. We are not responsible if the items do not get delivered to us. 

  • If you purchase an item online and would like to return it in the store, please see our in-store return policy below.

  • Because our inventory moves so quickly, we do not offer exchanges. If an item does not work for you and you would like to try something new, please place an online order of the new item you would like to try before sending back your return. Once you have placed your new order, you may return your item that did not work for you by following our instructions under our return policy.


Damaged items must be reported to us within 5 days of receiving the item or the return will not be accepted. If the item was purchased in-store or online, you can bring the item back to the store for a full refund or exchange with proof of purchase. If you are unable to return to the store, please take pictures of the damaged item and email the pictures along with your name, phone number, and your order number or a picture of your receipt to We will contact you shortly after that with further instructions. 


We double check every order before it goes out the door, but mistakes happen! If you receive the wrong item, or are missing an item, let us know by emailing with your order number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item as soon as possible so that we can ship you the correct item.


Say it ain’t so! If a purchase turns out to be anything less than true love within 30 days of purchase, we will gladly give a full refund, exchange or store credit as long as you have your original receipt/packing slip and/or your emailed order confirmation. Items must be in their original unworn and unwashed condition with the original tags attached. All sale items are final and are not eligible for return.