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Frequently Asked Questions
CLUB WILLOWS
If you have an account with us, you are already a Club Willows rewards member! If you need to make an account, sign up here.
You can monitor how many points you have earned by logging into your account and opening the program panel at the bottom right of your screen.
Any points made from a purchase will be deducted from your account if the purchase if refunded.
Points will expire after a 12-month period of no account activity.
Yes! The way earning points works with gift cards is that when a customer purchases a gift card they will not earn points for the purchase. Points are issued when the gift card is used to make a purchase.
Of course! Mistakes happen. Just reach out to us at info@willowsclothing.com with your order number and we will credit the appropriate amount of points to your account.
Referral codes are currently only available for our online store.
Don't worry! All redeemed discount codes are sent to your email address where you can access it any time and copy it to use at checkout when you're ready.