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Returns

Inventory

  • Please note that our online inventory is pulled from our brick & mortar store and subject to availability. We will try our best to fulfill all online orders, and if an item is out of stock we will notify you as soon as possible.
  • If an item online is out of stock, please give the store a call at 360-993-1318 to see if we still have any available in store! 

Online Returns

  • Customers have 30 days from the day their package is delivered to make a return.
  • Customer is responsible for return charges.
  • Please send returns to: willows-returns 104 Grand Blvd. #106 Vancouver, WA 98661.
  • Note in your returned item your name, order number and reason for return.
  • Refunds are issued back to original method of payment.
  • Returns must be received unwashed, unworn, and in new condition. Tags must be attached.
  • Items returned stained or scented will be sent back to you and not accepted for a return.
  • Refunds are processed within 7 business days of receiving the item.
  • Please allow 5 -10 business days to see return in your bank account as it varies depending on financial institution.
  • Shoes must be unworn and returned in original box. If box has shipping label or tape on it, the shoes will not be accepted for return. We recommend trying shoes on carpeted area so no scuffs are made on bottom of shoes. If they have scuffs, they will not be accepted for return.
  • Any item with a "willows" patch or logo may not be returned and disount codes can not be applied. All proceeds will go to the Giving Closet.
  • Gift cards cannot be returned.
  • Fragrances cannot be returned.
  • Final sale items cannot be returned.
  • Beverages and food items cannot be returned.
  • Promo items cannot be returned.
  • When returning something to us we recommend using a trackable shipping service or buying insurance to ensure we receive your item. We cannot guarantee we will receive an item.
  • If you purchase an item online and would like to return it in the store, please see our in-store return policy below.
  • Because our inventory moves so quickly, we do not offer exchanges. If an item does not work for you and you would like to try something new, please place an online order of the new item you would like to try before sending back your return. Once you have placed your new order, you may return your item that did not work for you by following our instructions under our return policy.

Damaged Items

Damaged items must be reported to us within 3 days of receiving the item or the return will not be accepted. Please send pictures and order number to us at [email protected] before shipping item back.

Missing / Incorrect Orders

We double check every order before it goes out the door, but mistakes happen! If you receive the wrong item, or are missing an item, let us know by emailing with your order number and the name of the item that is wrong. All reports must be made within 7 days of receiving your order or it will not be accepted. We'll send you a prepaid return label to ship back the incorrect item. Once you've received the label, please send back the incorrect item as soon as possible so that we can ship you the correct item.

In-Store Returns

Say it ain’t so! If a purchase turns out to be anything less than true love within 30 days of purchase, we will gladly give a full refund, exchange or store credit as long as you have your original receipt/packing slip and/or your emailed order confirmation. Items must be in their original unworn and unwashed condition with the original tags attached. All sale items are final and are not eligible for return.


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